Legal

Refund Policy for Ankur Pathshala

This Refund Policy applies to all purchases made within the Ankur Pathshala mobile application ("App"), operated as a project under TEJ Intelligence.

By making any purchase in the App, you agree to this Refund Policy.

1. No Refund Policy

All payments made within Ankur Pathshala are strictly non-refundable.

This includes, but is not limited to:

  • Subscription purchases
  • Digital services and features
  • AI Live Teacher access
  • Quizzes and learning tools
  • Virtual currency (Nuts)
  • Any in-app or third-party purchases made through the App

Once a payment is successfully completed, it cannot be cancelled, reversed, or refunded under any circumstances.

2. Subscription Purchases

All subscription payments are final.

  • Subscriptions are processed via SSLCommerz or supported payment providers
  • No refunds will be issued for unused time, accidental purchases, or partial usage
  • Users are responsible for managing their own subscription usage

3. Digital Services

All digital services provided in the App are delivered instantly upon purchase.

  • These services are non-tangible and non-returnable
  • No refunds will be issued once access is granted

4. Virtual Currency (Nuts)

"Nuts" are in-app virtual rewards.

  • Nuts have no real-world monetary value
  • Nuts cannot be exchanged for cash, transferred, or refunded
  • All nut-related transactions are final

We reserve the right to modify or reset the Nuts system at any time.

5. Nut Shop (Rewards Store)

All redemptions in the Nut Shop are final.

  • No refunds or exchanges are allowed for redeemed items
  • Physical product delivery and quality are handled by third-party sellers
  • Any disputes must be resolved with the respective seller

6. Payment Processing (SSLCommerz)

All payments are processed through SSLCommerz or other supported payment gateways.

  • Payment failures or technical issues must be handled through customer support
  • However, successful transactions remain non-refundable

7. Fraud and Abuse

We reserve the right to restrict or ban users involved in fraudulent or abusive activity.

No refunds will be issued in cases of:

  • Fraud
  • Abuse of system
  • Violation of Terms of Service

8. Third-Party Services

Some services and rewards involve third-party providers.

  • We are not responsible for third-party refund policies
  • All transactions remain governed by this Refund Policy once completed in-app

9. Contact

For support or payment-related issues:

Email: support@ankurpathshala.com
Or visit our Help Centre.

10. Policy Updates

We may update this Refund Policy at any time. Continued use of the App means you accept the updated policy.

By making any purchase in Ankur Pathshala, you acknowledge and agree that all payments are final and non-refundable. See also our Terms of Service and Privacy Policy.